Help

If something is wrong, email [email protected] and tell us what happened. Include your ZippyText number and roughly when it happened , that is usually enough for us to find it.

My message did not arrive

A message marked Failed was refused by the carrier; tap it to try again. Delivery to some numbers , short codes, and some business lines , is blocked by the carriers themselves and retrying will not help.

A service will not accept my number

Some banks and social networks refuse numbers that are not tied to a traditional carrier line. There is nothing we can change on our side when that happens, and we would rather say so than pretend otherwise.

Someone is harassing me

Open the conversation, tap the menu, and block the number. They cannot reach you again and they are not told. Use Report in the same menu if the content should be looked at by us , that includes anything involving a child, which we report to the authorities.

I lost my number

On the free plan a number is held for 30 days from the day you get it, and texting from it does not extend that. Once released it goes back into circulation and cannot be recovered. ZippyText Plus keeps your number reserved for as long as you are subscribed.

Managing a subscription

ZippyText Plus is billed by Apple. Open Settings on your device, tap your name, then Subscriptions, to change or cancel it. Deleting the app does not cancel a subscription, and refunds are handled by Apple rather than by us.

Deleting everything

Settings in the app has Delete account. It releases your number and deletes your data. It cannot be undone.